RETURNS


SMALLER ITEMS UP TO £1,000 SALES VALUE FROM ONLINE E STORE.


  • If you change your mind within 30 days of buying a tool, no problem. Provided the tool has not been used and is in its original unopened, unspoiled packaging, please email us quoting your order number, and we’ll reply with your return options.
  • We normally refund within 30 days of return and subsequent inspection to the same method of payment as the original purchase.
  • If the tool is faulty within 30 days of buying it, we will arrange for its collection at no cost to you and supply a replacement or repair it.
  • If the tool is faulty after 30 days of buying it, and before the expiry of the manufacturer’s warranty, we will guide you through the manufacturer’s warranty process.
  • Please notify us within 24 hours of a delivery in event of transit / courier damage after which the delivery is deemed to have been delivered in a satisfactory state.
  • We are unable to refund postage on agreed returns items.



LARGER ITEMS/ SPECIAL ORDERS/ IMPORTED GOODS ABOVE £1,000 VALUE.

Our larger store products such as machine tools and other larger tools above £1000 value are subject to the manufacturer’s warranty terms only, generally one year from delivery. This class of product are generally specially made, imported or personalised for a specific client, and are therefore unavailable for return once purchased. We invite and encourage our clients to inspect goods at our suppliers prior to dispatch, which is deemed to be the acceptance point of goods, if they wish to do so and make an inspection visit where possible.

Payment is normally required at time of order and prior to dispatch, usually by bank transfer, unless hire purchase arrangements have been made.  Clients who are happy to buy larger store items, special orders and specifically imported goods, above £1000 value, via our online e store, for convenience, do so without a right of return and are subject to manufacturer’s warranty terms and protection. Please do not hesitate to contact us if you need assistance.

It is our policy to only deal with well established companies with traceable quality standards and procedures. If repairs are required we will help to guide you through our supplier warranty process.